I worked in an agile environment with an interdisciplinary team of UX researchers, visual designers, and product designers. In this role, I advocated for users and promoted customer-centric thinking by identifying their needs, behaviors, and pain points through both qualitative and quantitative research. I planned and executed user research by preparing research approach documents, recruitment screeners, schedule and discussion guides and synthesized the findings into actionable insights and compelling presentations. The research findings were incorporate into the prototype to iteratively improve the design.